FAQs

An Accredited Practising Dietitian (APD) is a university-qualified health professional who is trained to breakdown the nutrition science and to translate this information into practical advice for each individual’s health needs. APDs are medically trained to manage various health conditions and serve as a key member of your healthcare team. We work closely alongside GPs, specialist doctors (such as gastroenterologists), nurses and other Allied Health professionals (physiotherapists, occupational therapists, speech pathology, psychologists). APDs practice in line with Dietitians Australia (DA) practice guidelines and professional standards.

A referral is not required. However you will notice when you complete our registration form that we ask for details of any doctors/specialists involved in your care, this is because we have a strong multidisciplinary focus at Complete Dietetics and like to update your team of your plan and progress, with your permission of course.

Most often, the initial 1-2 consultations with our dietitians involve us getting to know you/your child and understand your unique goals. As medically-trained practitioners, it is very important that we obtain an in-depth understanding of your history and present concerns to allow us to best advise you on the most appropriate path to move forward with to achieve sustainable health goals.

The information we are often wishing to gather may include;

• Analysis of your current and past medical history, including any test or scan results and medications/supplements, understanding any other health professionals involved in your care team (please bring along any relevant information to your consultation, or provide to us via email prior).

• Lifestyle and symptom assessment (your day-to-day routines and habits/routines you have in place, understanding how your symptoms impact you).

• Understand your relationship with food and your body (understanding any dieting history).

• Nutrition/dietary assessment (understand dietary choices, explore intolerances/allergies, preferences, aversions, meal patterns).

Once we have this information collected thoroughly we can then begin to put actionable strategies in place to assist you/your child.

In some instances it may be helpful if you kept a food diary for 2-3 days prior to your consultation.

All initial appointment fees require prepayment at least 2 business days prior to the scheduled appointment. Payments are preferably payable via credit card. Our reception team will make contact to process this payment, at this time reception will ask whether you wish to securely store your credit card details through Tyro Health Online for subsequent consultation payments. All subsequent consultation fees are payable on the date of service, unless prior arrangements are made.

Initial consultation (60mins): $195

Extended review consultation (60minutes): $195

Extended review consultation (45minutes): $145

Standard review consultation (30mins)= $100

All costs above are inclusive of credit card surcharges ie you will not be charged a credit card surcharge.

Billed in line with the current NDIS price guide.

Please note all NDIS participant initial consultations are billed for 90minutes duration, which includes 60min consultation with your dietitian, your dietitian then completes various follow up and communication with your health care and support teams of which we allow 30mins to complete this.

Initial consultation (60mins)= $185

Extended review consultation (60mins)= $170

Standard review consultation (30mins)= $100

If you are unable to make your scheduled consultation, please notify us as soon as possible. Missed appointments and late cancellations disadvantage clinicians and other clients/participants.

Private clients; If less than 48 hours’ notice is given to cancel your appointment, you may be charged 50% of the consultation fee. Failure to attend will incur 100% of the consultation cost.

NDIS participants; If less than 2 business days notice is given to cancel your appointment, or you fail to attend your appointment you will be charged 100% of the agreed appointment or service charge. This is line with the NDIS price guide.

Please be aware that our consultations are scheduled to allow sufficient time for each client. If you are running late, your consultation will still conclude at the scheduled time. This is to avoid the client booked after you being disadvantaged.

Our consultations include face-to-face time, and time to follow up items for you (for example, writing correspondence to your care team/GP as required, sending you information or recommendations as required, completing a medical entry in our system summarising our consultation together).

Initial consultations: 50mins face-to-face time + 10mins follow up time*.

Extended review consultations (60mins)*: 50mins face-to-face time + 10mins follow up time.

Extended review consultations (45mins): 40mins face-to-face time + 5mins follow up time.

Standard review consultations (30mins): 25mins face-to-face time + 5mins follow up time.

*Please note for NDIS participants, there is often further follow up required post initials consultations therefore we allow a further 30mins post initial consultations to complete this. The standard review for NDIS participant’s is 60mins duration (50min face-to-face + 10min follow up), as outlined in the NDIS Price Guide.