FAQs

  • An Accredited Practising Dietitian (APD) is a university-qualified health professional who is trained to breakdown the nutrition science and to translate this information into practical advice for each individual’s health needs. APDs are medically trained to manage various health conditions and serve as a key member of your healthcare team. We work closely alongside GPs, specialist doctors (such as gastroenterologists), nurses and other Allied Health professionals (physiotherapists, occupational therapists, speech pathology, psychologists). APDs practice in line with Dietitians Australia (DA) practice guidelines and professional standards.

  • A referral is not required. However you will notice when you complete our registration form that we ask for details of any doctors/specialists involved in your care, this is because we have a strong multidisciplinary focus at Complete Dietetics and like to update your team of your plan and progress, with your permission of course.

  • What to expect in your first session:

    • Analysis of your current and past medical history, including blood test results and medications. Please bring along any relevant information to your consultation, or provide to us via email prior.

    • Lifestyle and symptom assessment (your day-to-day routines and symptoms).

    • Dietary assessment (analysis of your dietary choices and meal patterns, relationship with food, likes/dislikes).

    • Your individual goals to create a specific plan for you.

  • In some instances it may be helpful if you kept a food diary for 2-3 days prior to your consultation.

  • All initial appointment fees require prepayment at least 2 business days prior to the scheduled appointment. Payments are preferably payable via credit card. Our reception team will make contact to process this payment, at this time reception will ask whether you wish to securely store your credit card details through Tyro Health Online for subsequent consultation payments. All subsequent consultation fees are payable on the date of service, unless prior arrangements are made.

    Initial consultation (60mins): $195

    Extended review consultation (60minutes): $195

    Extended review consultation (45minutes): $145

    Standard review consultation (30mins)= $100

    All costs above are inclusive of credit card surcharges ie you will not be charged a credit card surcharge.

  • Billed in line with the current NDIS price guide.

    Please note all NDIS participant initial consultations are billed for 90minutes duration, which includes 60min consultation with your dietitian, your dietitian then completes various follow up and communication with your health care and support teams of which we allow 30mins to complete this.

    Initial consultation (60mins)= $185

    Extended review consultation (60mins)= $170

    Standard review consultation (30mins)= $100

  • If you are unable to make your scheduled consultation, please notify us as soon as possible. Missed appointments and late cancellations disadvantage clinicians and other clients/participants.

    Private clients; If less than 48 hours’ notice is given to cancel your appointment, you may be charged 50% of the consultation fee. Failure to attend will incur 100% of the consultation cost.

    NDIS participants; If less than 2 business days notice is given to cancel your appointment, or you fail to attend your appointment you will be charged 100% of the agreed appointment or service charge. This is line with the NDIS price guide.

  • Please be aware that our consultations are scheduled to allow sufficient time for each client. If you are running late, your consultation will still conclude at the scheduled time. This is to avoid the client booked after you being disadvantaged.

Rebates

  • Medicare Chronic Disease Management Plan (CDM) prescribed via your GP. Examples of chronic conditions included in this plan are; diabetes, cancer, high cholesterol, weight concerns, cancer and IBS. This plan provides 5x Allied Health sessions per calendar year, rebates are $58.30 per visit. Contact your GP to see if you are eligible.* Please be aware that Medicare do not accept retrospective CDM plan claims.

    *Please note, you are unable to claim both the Medicare rebate and Private Health insurance rebate for the same therapy session.

  • Medicare Eating Disorders Plan (EDP) prescribed by your GP; This plan provides up to 20x sessions per calendar year, rebates are approximately $58.30 per visit. Visit Eating Disorders Victoria website for further information, or discuss with your GP.

  • Private Health insurance cover; if you have Dietetics cover, at the rate set by your insurance company. We suggest you contact your Private Health fund prior to your consultation to check your cover, and to ensure they support online dietetic consultations. You will need to present your receipt to your private health fund and they will organise the rebate to your nominated account.*

    *Please note, you are unable to claim both the Medicare rebate and Private Health insurance rebate for the same therapy session.